Beyond Satisfaction Surveys

Recorded On: 11/05/2015


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Improving the complete customer experience requires much more than surveys. This webinar will break down improvement into three key components: data collection and feedback, analysis and reporting with metrics, and professional development for customer facing staff. Presenter will review how to use both employee and customer surveys to obtain feedback to drive the process and achieve results.

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Beyond Satisfaction Surveys
Open to view video.
Open to view video. Learn how to use both employee and customer surveys to obtain feedback to drive the process and achieve results.