Are You Truly Wowing Your Customers?
Recorded On: 10/18/2017
OK I bought this machine. Now what? Don't leave your customers hanging. Your delivery process should include operator/technician training, an introduction of who and how to do business with parts & service, and it should wow the customer so much that they are confident and comfortable that they made the right decision. This webinar will get you there.
At the end of this webinar you will be able to:
- 1.Evaluate your delivery process through your customer's eyes.
- 2.Get buy in from everyone in the dealership.
- 3.Make your delivery process a WOW for your customers.
Bill has a breadth of experience with both OEM and retail experience, including 25 years with John Deere, where he held positions in Whole Goods Sales, Finance and Product Support. Bill was the Manager of Construction Parts Marketing at Deere & Co. when he left John Deere to accept a position as Director of Product Support for Case Construction. He subsequently held positions with CNH as Worldwide Director of Service Marketing and Sales Director, New Holland & Kobelco. Bill left CNH to join MachineryLink, a start-up rental company, where he was VP, Fleet Management and Field Operations.
His experience with MachineryLink provides a unique dealership relevant experience, because he was responsible for availability and operating cost of world's largest fleet of rental combines. In addition, he managed all customer facing support activities including a 24/7 live support hotline and the customer satisfaction process. As part of a Lean Management Philosophy he created a flexible staffing model to support MachineryLink combines with local talent throughout the U.S. and Canada on an as-needed basis.
Bill now uses his unique perspective and experience to help OEM’s and dealers improve their sales and profitability in Parts, Service and Whole Goods Sales.