AED Foundation Service Manager Certification

The AED Foundation's comprehensive management service certification programs offer a blended curriculum of leadership and operational coursework to give managers the acuity they need to succeed.

Each program offers service managers the opportunity to complete learning requirements via web based, self-pace courses. This certification provide parts managers with a national credential recognized by the equipment distribution industry.

 

  • Self Study: ​Financial Management 101- Introduction to Business Finance

    A course designed to help you harness the power of accounting by teaching you the fundamental elements of accounting and business finance.

    Financial Management 101: Introduction to Business Finance for Non‐Financial Managers is a course designed to help you harness the power of accounting by teaching you the fundamental elements of accounting and business finance. This course will give you a foundational introduction to basic accounting and finance terms, practices, and methods. The course will also teach you how to read, interpret, and understand the three major financial statements a dealership uses to tell its story: the balance sheet, income statement, and cash flow statement.

    Upon completion of Financial Management 101, participants will be able to:

    • Interpret and comprehend the three major financial statements commonly employed by AED member companies: Balance Sheet, Income Statement, and Cash Flow Statement.

    •Understand the basic principles and processes of business accountancy and finance.

    •Use the Balance Sheet, Income Statement, and Cash Flow Statement to actively inform activity and productivity goals and measures to the extent appropriate to the your position within your distributorship.

    •Use the Balance Sheet, Income Statement, and Cash Flow Statement to form conclusions, ideas, and hypothesis about the financial state of the distributorship.

    Please Note:

    AED Foundation Online Courses are accessible through the Learning Management System for 30 days upon purchase of the course. Access to the course will be restricted after 30 days of active availability for all participants regardless of course progress. Additionally, access to course will be restricted upon successful completion of the Post-Course Assessment with a minimum score of 80% or upon exhaustion of all opportunities to complete the Post-Course Assessment with the required minimum score.

  • Self Study: ​Financial Management 102- Ratio Analysis

    Introduction to Ratio Analysis for Non-Financial Managers

    Financial Management 102: Ratio Analysis for Non-Financial Managers is an online course designed to help you calculate and interpret the financial ratios most commonly used in the equipment distribution industry. Ratio Analysis enables you to spot industry trends and compare your company's performance with the average performance of similar distributorships in the heavy equipment industry.

    Financial Management 102 is a course for anyone in the distributorship who:

    • Has never experienced a formal introduction to ratio analysis

    • Needs a refresher course on ratio analysis because of a promotion or change in job responsibilities

    • Manages a department or team and is responsible for setting activity and productivity goals and metrics

    • Wants a deeper understanding of the path of the dollar through the dealership to ensure professional competency

    • Reads and interprets financial statements to make management decisions

    • Wants to establish a strong foundation of business acumen and core financial knowledge

    Please Note:

    AED Foundation Online Courses are accessible through the Learning Management System for 30 days upon purchase of the course. Access to the course will be restricted after 30 days of active availability for all participants regardless of course progress. Additionally, access to course will be restricted upon successful completion of the Post-Course Assessment with a minimum score of 80% or upon exhaustion of all opportunities to complete the Post-Course Assessment with the required minimum score.

  • Self Study: Sales 101- Developing Your Customer Focus

    Developing Your Customer Focus is a course designed to help you locate, impress, and retain a profitable customer base by teaching you the fundamental elements of marketing, sales and customer service.

    Did you know that it costs five times more money to market and recruit new customers than it does to retain your existing customers? Did you know that 68% of customers who leave a business leave because they feel as if they have been treated poorly? Many businesses pledge to provide the best in customer service in their slogans and policies, but what are these businesses doing to promote good service to their customers? As Ben Franklin notes, it's not what a company says it will do but rather what the company actually does. What are you doing to provide excellent service to your customers?

    Developing Your Customer Focus is a course designed to help you locate, impress, and retain a profitable customer base by teaching you the fundamental elements of marketing, sales and customer service. This course will give you a foundational introduction in marketing, the background for why there is a connection between customer loyalty and sales productivity, an overview of the behavioral skills that build strong customer relationships, and real-life best practices provided by your industry peers to help you put your new knowledge and skills into practice.

    As a manager, you have goals and expectations for yourself and for your team – and your executive team has goals and expectations for you. Understanding essential marketing, sales and customer service practices will help you to play a major role in the profitability of your dealership. The knowledge of best marketing practices along with the ability to retain customers through effective service practices will enable you to emerge as a valuable asset to your dealership, your branch, and your department.

    Please Note:

    AED Foundation Online Courses are accessible through the Learning Management System for 30 days upon purchase of the course. Access to the course will be restricted after 30 days of active availability for all participants regardless of course progress. Additionally, access to course will be restricted upon successful completion of the Post-Course Assessment with a minimum score of 80% or upon exhaustion of all opportunities to complete the Post-Course Assessment with the required minimum score.

  • Self Study: Service 101- Basics of Service Management

    The purpose of this course is to provide service managers with a foundation of the most important fundamentals that you will need to master on your way to becoming a truly Professional Service Manager.

    The purpose of this course is to provide service managers with a foundation of the most important fundamentals that you will need to master on your way to becoming a truly Professional Service Manager.

    This course can also be useful for people with some managerial experience, especially if they have had no formal education in service management or if this is their first time managing in a Heavy Construction, Light Construction or Forklift dealership.

    There is an art to Management and there is a lot of room for individuals to develop their own style. But there is more science than art, and it is on this foundation of getting things done through other people that you will develop your skill.

    This course is divided into 10 modules which build on one another. When you finish you will have a good understanding of:

    1. How a dealership needs to be a Balanced Organization with the Service Department as a vital part of that organization
    2. Basic Financial Terminology use in the Service Department, and how to use it in managing your performance
    3. The concepts of Wage Multiple and Shop Productivity, and how these affect your profitability and ability to attract and retain good technicians
    4. The Sales aspect of your department and the role that Customer Satisfaction plays
    5. How to get things done through effective Action Plans, Goals and Employee Coaching.

    Please Note:

    AED Foundation Online Courses are accessible through the Learning Management System for 30 days upon purchase of the course. Access to the course will be restricted after 30 days of active availability for all participants regardless of course progress. Additionally, access to course will be restricted upon successful completion of the Post-Course Assessment with a minimum score of 80% or upon exhaustion of all opportunities to complete the Post-Course Assessment with the required minimum score.

  • Self Study: People Management 101- Own the Vision

    Recorded On: 07/29/2016

    Own the Vision

    This People Management module will focus on the importance and challenges of:

    1) Strategy Execution;

    2) Business Culture & Values;

    3) Accountability;

    4) Employee Engagement.

    It will also end with an introduction to a new High Performance Model that will connect all the pieces we have covered – strategy, organizational culture processes, accountability, employee engagement, and achieving results.

    Please Note:

    AED Foundation Online Courses are accessible through the Learning Management System for 30 days upon purchase of the course. Access to the course will be restricted after 30 days of active availability for all participants regardless of course progress. Additionally, access to course will be restricted upon successful completion of the Post-Course Assessment with a minimum score of 80% or upon exhaustion of all opportunities to complete the Post-Course Assessment with the required minimum score.

  • Self Study: People Management 102- Align Resources

    Aligning Resources for Success

    This People Management module will focus on the importance and challenges of aligning resources (time, money, and talent). We will specifically look at aligning:

    a) a People Strategy (the plan);

    b) key organizational culture processes (OCP's) that Inform, Teach, and Reinforce;

    c) individual and team behavior.

    There will also be a section that specifically looks at some critical 'legal' considerations.

    Please Note:

    AED Foundation Online Courses are accessible through the Learning Management System for 30 days upon purchase of the course. Access to the course will be restricted after 30 days of active availability for all participants regardless of course progress. Additionally, access to course will be restricted upon successful completion of the Post-Course Assessment with a minimum score of 80% or upon exhaustion of all opportunities to complete the Post-Course Assessment with the required minimum score.

  • Self Study: People Management 103- Champion Results

    This People Management module will focus on championing results.

    This People Management module will focus on championing results. We will focus on four key elements and the following learning objectives:

    1. Self-assessment and awareness
    2. Competency trends
    3. Creating a motivating workplace
    4. Practical techniques to champion results

    Please Note:

    AED Foundation Online Courses are accessible through the Learning Management System for 30 days upon purchase of the course. Access to the course will be restricted after 30 days of active availability for all participants regardless of course progress. Additionally, access to course will be restricted upon successful completion of the Post-Course Assessment with a minimum score of 80% or upon exhaustion of all opportunities to complete the Post-Course Assessment with the required minimum score.

  • Service Manager Certification Exam

    AED Foundation Certified Service Manager exam

    AED Foundation Certified Service Manager exam

  • Self Study: Service 201- Advanced Service Management

    Recorded On: 05/23/2017

    This course will help you understand the importance of changing the current service processes and the resulting positive impact this will have on service department and total dealership productivity, effectiveness and profitability.

    This course will elaborate on many familiar concepts and topics from the Basics of Service Management course, as well as introducing many new best practices and information unique to the Advanced Program. 

    At the end of the course you will understand the importance of changing the current service processes and the resulting positive impact this will have on service department and total dealership productivity, effectiveness and profitability.

    More specifically, you will:
    1. Understand the technician time management and the fundamental formula for service gross profit.
    2. Understand service department operations so as to improve technician time management, increase service sales, improve quality, streamline processes and generate net pro¬fit that exceeds 25%, which is the highest for the dealership. 
    3. Understand how to increase productivity and how to affect KPIs such as billing efficiency, work in process and expense control by category.
    4. Understand in-depth, the service customer relations process and how the entire Service staff must focus on the execution of process and skills of communication, follow-up, motivation and reward.
    5. Understand the importance of empowering service department employees and coaching them to maintain all of the key processes.
    6. Understand basic principles of teamwork, partnership, and consultative selling to deliver solid customer retention.

    Please Note:

    AED Foundation Online Courses are accessible through the Learning Management System for 30 days upon purchase of the course. Access to the course will be restricted after 30 days of active availability for all participants regardless of course progress. Additionally, access to course will be restricted upon successful completion of the Post-Course Assessment with a minimum score of 80% or upon exhaustion of all opportunities to complete the Post-Course Assessment with the required minimum score.