2015, 2016 & 2017 Webinars

Package of webinars shown in 2015, 2016 and upcoming in 2017.

 

  • Secrets to Legendary Service on the Job Site

    Recorded On: 12/29/2015

    Field service technicians often take on the role of company ambassadors. Field service technicians are responsible for professionally fixing the equipment and often fixing the relationship with your customers. Learn easy to apply techniques that result in more productive interactions and happier customers.

    Field service technicians often take on the role of company ambassadors. They can be the face of your company and are sometimes put in a difficult position to repair equipment with a customer who is frustrated and unhappy.

    Field service technicians are responsible for professionally fixing the equipment and often fixing the relationship with your customers. Learn easy to apply techniques that result in more productive interactions and happier customers.

    Barry Himmel

    Signature Worldwide

    Senior Vice President

    Signature Worldwide Business and Training Solutions

  • Establishing an Effective Parts and Service Department Program

    Recorded On: 10/06/2016

    The most productive departments share these characteristics: they know what KPIs to achieve, they rigorously implement disciplined processes, and they place a high importance on hiring, developing and retaining the best people.

    The most productive departments share these characteristics: they know what KPIs to achieve, they rigorously implement disciplined processes, and they place a high importance on hiring, developing and retaining the best people. Real life examples and best practices will allow you to take your parts and service departments to the next level.

    At the end of this webinar you will be able to:

    • 1.Evaluate your own parts or service department to see if it is operating at peak performance.
    • 2.Identify and use the most important Key Performance Indicators for your department.
    • 3.Implement a program to improve the performance of your people.

    George Russell

    Presenter

    George Russell is a machinery industry professional, having worked in construction and farm machinery for over 40 years both at the wholesale and retail level. Since leaving CNH in 2006 where he was last VP, Sales & Marketing for Case Construction in Europe, he concentrates on helping dealers/distributors in performance improvement. He facilitates 7 best practice dealer peer groups, and has trained over 500 dealer branches in the last 7 years in all aspects of dealer/distributor operations improvement - sales, service, parts, and rental. He focuses on assisting large or consolidating dealers with the challenges and opportunities of growth.

  • Your Surplus Inventory is on Fire!

    ​If Surplus Parts Inventory was a fire in your Parts Department, you wouldn't think twice about getting rid of it!

    If Surplus Parts Inventory was a fire in your Parts Department, you wouldn't think twice about getting rid of it! Surplus Inventory or Dead Stock…Whatever you call it, it is a common problem. It ties up capital, and nobody will give you credit for having it, just in case they need it. How do you identify it, manage it, reduce it and prevent it? Take a new look at your inventory to see how you can free up capital and stock parts which generate profit and raise Customer Satisfaction.

    Bill Mayes

    Presenter

    Bill has a breadth of experience with both OEM and retail experience, including 25 years with John Deere, where he held positions in Whole Goods Sales, Finance and Product Support.  Bill was the Manager of Construction Parts Marketing at Deere & Co. when he left John Deere to accept a position as Director of Product Support for Case Construction.  He subsequently held positions with CNH as Worldwide Director of Service Marketing and Sales Director, New Holland & Kobelco.  Bill left CNH to join MachineryLink, a start-up rental company, where he was VP, Fleet Management and Field Operations.

    His experience with MachineryLink provides a unique dealership relevant experience, because he was responsible for availability and operating cost of world's largest fleet of rental combines.  In addition, he managed all customer facing support activities including a 24/7 live support hotline and the customer satisfaction process.  As part of a Lean Management Philosophy he created a flexible staffing model to support MachineryLink combines with local talent throughout the U.S. and Canada on an as-needed basis.

    Bill now uses his unique perspective and experience to help OEM’s and dealers improve their sales and profitability in Parts, Service and Whole Goods Sales.

  • “Everyone’s in Sales-Building a Sales Culture!” Every Conversation is a Selling Moment

    As business professionals you always need to find new and creative ways to drive more sales!

    As business professionals you always need to find new and creative ways to drive more sales! Todd's webinar is all about building a successful sales culture so more sales happen! As he shares his story of how he has successfully built a business by practicing very practical methodologies. Todd Cohen covers such areas as developing a professional value proposition, and developing a virtual sales team!

    Todd Cohen

    Principal of SalesLeader LLC

    Todd Cohen works with all professionals who want to create a sales culture so that more sales happen. Since 1984, Todd has coached and led sales teams to deliver more than $700 million in revenue for leading companies including Xerox, Gartner Group, Pensare, Thomson-Reuters, and LexisNexis. Todd is a frequent keynote speaker at sales conferences and national association meetings and his Sales Culture Workshops™ have been met with wide acclaim. His book on Sales Culture, “Everyone's In Sales” was published in July 2011 and Todd has hosted his own radio show “Let's Talk Sales Culture.” He is a professional member of the National Speakers Association, and the President of the NSA Philadelphia chapter, and he serves as chair of the Sales and Marketing group of the Greater Philadelphia Senior Executives Group. Todd is also a regular contributor to the Philadelphia Business Journal.

    As the Principal of SalesLeader LLC, Todd Cohen inspires, advises, and builds high performance sales teams that produce outstanding results. He also provides strategic oversight and serves as executive sales coach and advisor to clients ranging from small, rapidly growing start-ups to well-established, large corporations. Todd is a passionate networker and connector of sales professionals, entrepreneurs, and executives in transition. He is the founder of The Innovators Club, a networking organization dedicated to advancing technology and entrepreneurship. He is co-founder of LinkedIn Live Philly, a networking group for members of Linked-In to advance their professional networking skills. He has been the co-leader of Career Transitions, a non-profit group dedicated to helping professionals in transition. Todd has been active in the American Cancer Society as well as several other charitable organizations. Todd holds a Bachelors Degree in Business Administration from Temple University.

  • The Art of the Deal: Buying, Selling & Valuing Your Equipment Dealership in Today’s Market

    ​In today's market, dealership professionals must know the specific value, worth and growth potential of their business for strategic planning for the future.

    In today's market, dealership professionals must know the specific value, worth and growth potential of their business for strategic planning for the future. This webinar will discuss how deals are actually put together and how value is determined in the real world by referencing recent transactions/negotiations.

    Rex Collins

    Principal

    Rex is a Principal of HBK CPAs & Consultants and directs the firm's Dealership Group. He has worked extensively in the dealership industry since 1984 as a department manager, a general manager and an owner, as well as providing tax, accounting and operational consulting services exclusively to dealers as an independent CPA.

    This experience includes working closely with hundreds of dealers from coast-to-coast since 1987 on creative tax planning and financial statements issues. He provides clients with a wide range of transaction work services, and consults for them in specialty areas such as operations, government regulatory compliance, valuations and M&A feasibility studies.

  • Mobile Resource Management

    ​It's a digital world now, and future success depends on how well businesses serve their customers via mobile technology.

    It's a digital world now, and future success depends on how well businesses serve their customers via mobile technology. Heavy equipment dealerships and their customers now expect to be able to access their accounts, request services, and schedule technicians on their devices, 24-7. We'll discuss the mobile tools available to today's heavy equipment dealer—and why it's essential to put them to work for your business.

  • Double Your Productivity: Organize and Get Control of Your Time and Your Life

    ​This webinar focuses on the best and most cutting edge time management and organization techniques.

    This webinar focuses on the best and most cutting edge time management and organization techniques. This isn't a one-size-fits-all, “you-must-do-it-this-way” presentation. This program will help you find the system that works best for you and show you once and for all how to get your life in order. Participants will learn to get twice as much done in the same amount of time, set and keep priorities straight and maximum time on the tasks that pay you the most.

    John Chapin

    Motivational Speaker

    Voted the A #1 SALES REP and primary author of the 2010 sales book of the year: Sales Encyclopedia, John Chapin has over 26 years of extensive sales, sales management, customer service and business-building experience. An award-winning sales speaker, trainer, and coach, he also writes a monthly sales article for close to 200 publications across the country.

  • Best Practices for Employee Termination

    ​Terminating an employee can be a challenging activity in any organization.

    Terminating an employee can be a challenging activity in any organization. During this webinar you will learn what documentation to have in place, how to conduct the termination meeting, what pitfalls to avoid and how to maintain dignity throughout the process.


    Karla Dobbeck

    President

    Human Resource Techniques, Inc.

  • Dealer Tax Opportunities

    This webinar will focus on tax opportunities involving: dealer inventory, accounts receivable, accrued and prepaid expenses, fixed assets and how and when to implement beneficial changes in your tax accounting methods.

    Tax planning opportunities that are often overlooked by equipment distributors including opportunities to either accelerate tax deductions or to defer the recognition of taxable income. This webinar will focus on tax opportunities involving: dealer inventory, accounts receivable, accrued and prepaid expenses, fixed assets and how and when to implement beneficial changes in your tax accounting methods.

    Tom McCarr

    Tax Partner

    PwC

  • Learning to love your Rental Department

    When you think about it, the Service Department has more in common with the Rental Department than any other Department in the dealership.

    When you think about it, the Service Department has more in common with the Rental Department than any other Department in the dealership. It is the only other department that sells TIME. Utilization is key and an hour lost is an hour that can never be sold. Learn how you can make each other's lives easier and more profitable.

    Bill Mayes

    Presenter

    Bill has a breadth of experience with both OEM and retail experience, including 25 years with John Deere, where he held positions in Whole Goods Sales, Finance and Product Support.  Bill was the Manager of Construction Parts Marketing at Deere & Co. when he left John Deere to accept a position as Director of Product Support for Case Construction.  He subsequently held positions with CNH as Worldwide Director of Service Marketing and Sales Director, New Holland & Kobelco.  Bill left CNH to join MachineryLink, a start-up rental company, where he was VP, Fleet Management and Field Operations.

    His experience with MachineryLink provides a unique dealership relevant experience, because he was responsible for availability and operating cost of world's largest fleet of rental combines.  In addition, he managed all customer facing support activities including a 24/7 live support hotline and the customer satisfaction process.  As part of a Lean Management Philosophy he created a flexible staffing model to support MachineryLink combines with local talent throughout the U.S. and Canada on an as-needed basis.

    Bill now uses his unique perspective and experience to help OEM’s and dealers improve their sales and profitability in Parts, Service and Whole Goods Sales.