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  • Secrets to Legendary Service on the Job Site

    Recorded On: 12/29/2015

    Field service technicians often take on the role of company ambassadors. Field service technicians are responsible for professionally fixing the equipment and often fixing the relationship with your customers. Learn easy to apply techniques that result in more productive interactions and happier customers.

    Field service technicians often take on the role of company ambassadors. They can be the face of your company and are sometimes put in a difficult position to repair equipment with a customer who is frustrated and unhappy.

    Field service technicians are responsible for professionally fixing the equipment and often fixing the relationship with your customers. Learn easy to apply techniques that result in more productive interactions and happier customers.

    Barry Himmel

    Signature Worldwide

    Senior Vice President

    Signature Worldwide Business and Training Solutions

  • Self Study: ​Financial Management 101- Introduction to Business Finance

    A course designed to help you harness the power of accounting by teaching you the fundamental elements of accounting and business finance.

    Financial Management 101: Introduction to Business Finance for Non‐Financial Managers is a course designed to help you harness the power of accounting by teaching you the fundamental elements of accounting and business finance. This course will give you a foundational introduction to basic accounting and finance terms, practices, and methods. The course will also teach you how to read, interpret, and understand the three major financial statements a dealership uses to tell its story: the balance sheet, income statement, and cash flow statement.

    Upon completion of Financial Management 101, participants will be able to:

    • Interpret and comprehend the three major financial statements commonly employed by AED member companies: Balance Sheet, Income Statement, and Cash Flow Statement.

    •Understand the basic principles and processes of business accountancy and finance.

    •Use the Balance Sheet, Income Statement, and Cash Flow Statement to actively inform activity and productivity goals and measures to the extent appropriate to the your position within your distributorship.

    •Use the Balance Sheet, Income Statement, and Cash Flow Statement to form conclusions, ideas, and hypothesis about the financial state of the distributorship.

    Please Note:

    AED Foundation Online Courses are accessible through the Learning Management System for 30 days upon purchase of the course. Access to the course will be restricted after 30 days of active availability for all participants regardless of course progress. Additionally, access to course will be restricted upon successful completion of the Post-Course Assessment with a minimum score of 80% or upon exhaustion of all opportunities to complete the Post-Course Assessment with the required minimum score.

  • Self Study: ​Financial Management 102- Ratio Analysis

    Introduction to Ratio Analysis for Non-Financial Managers

    Financial Management 102: Ratio Analysis for Non-Financial Managers is an online course designed to help you calculate and interpret the financial ratios most commonly used in the equipment distribution industry. Ratio Analysis enables you to spot industry trends and compare your company's performance with the average performance of similar distributorships in the heavy equipment industry.

    Financial Management 102 is a course for anyone in the distributorship who:

    • Has never experienced a formal introduction to ratio analysis

    • Needs a refresher course on ratio analysis because of a promotion or change in job responsibilities

    • Manages a department or team and is responsible for setting activity and productivity goals and metrics

    • Wants a deeper understanding of the path of the dollar through the dealership to ensure professional competency

    • Reads and interprets financial statements to make management decisions

    • Wants to establish a strong foundation of business acumen and core financial knowledge

    Please Note:

    AED Foundation Online Courses are accessible through the Learning Management System for 30 days upon purchase of the course. Access to the course will be restricted after 30 days of active availability for all participants regardless of course progress. Additionally, access to course will be restricted upon successful completion of the Post-Course Assessment with a minimum score of 80% or upon exhaustion of all opportunities to complete the Post-Course Assessment with the required minimum score.

  • Self Study: Parts 101- Basics of Parts Management

    ​The purpose of this course is to provide new first-time managers with a foundation of the most important fundamentals that you will need to master on your way to becoming a truly Professional Parts Manager.

    The purpose of this course is to provide new first-time managers with a foundation of the most important fundamentals that you will need to master on your way to becoming a truly Professional Parts Manager.

    This course can also be useful for people with some managerial experience, especially if they have had no formal education in Parts management or if this is their first time managing in a Heavy Construction, Light Construction or Forklift dealership.

    There is an art to Management and there is a lot of room for individuals to develop their own style. But there is more science than art, and it is on this foundation of getting things done through other people that you will develop your skill.

    This course is divided into 8 modules which build on one another. When you finish you will have a good understanding of:

    1. How a dealership needs to be a Balanced Organization with the Parts Department as a vital part of that organization.
    2. Basic Financial Terminology use in the Parts Department, and how to use it in managing your performance
    3. The Sales aspects of your department and the role that Customer Satisfaction plays.
    4. How to get things done through effective Action Plans, Goals and Employee Coaching.

    Please Note:

    AED Foundation Online Courses are accessible through the Learning Management System for 30 days upon purchase of the course. Access to the course will be restricted after 30 days of active availability for all participants regardless of course progress. Additionally, access to course will be restricted upon successful completion of the assessments with a minimum score of 80% or upon exhaustion of all opportunities to complete the Post-Course Assessment with the required minimum score.

  • Self Study: Parts 201- Advanced Parts Management

    This program elaborates on many familiar concepts and topics from the Basics of Parts Management course, as well as introducing many new best practices and information unique to the Advanced Program.

    This program will elaborating on many familiar concepts and topics from the Basics of Parts Management course, as well as introducing many new best practices and information unique to the Advanced Program.

    This course is divided into 7 modules which build on one another. It will focus understanding the importance of changing the current Parts processes and the resulting positive impact this will have on Parts department and total dealership productivity, effectiveness and profitability.

    Please Note:

    AED Foundation Online Courses are accessible through the Learning Management System for 30 days upon purchase of the course. Access to the course will be restricted after 30 days of active availability for all participants regardless of course progress. Additionally, access to course will be restricted upon successful completion of the assessments with a minimum score of 80% or upon exhaustion of all opportunities to complete the Post-Course Assessment with the required minimum score

  • Self Study: People Management 101- Own the Vision

    Recorded On: 07/29/2016

    Own the Vision

    This People Management module will focus on the importance and challenges of:

    1) Strategy Execution;

    2) Business Culture & Values;

    3) Accountability;

    4) Employee Engagement.

    It will also end with an introduction to a new High Performance Model that will connect all the pieces we have covered – strategy, organizational culture processes, accountability, employee engagement, and achieving results.

    Please Note:

    AED Foundation Online Courses are accessible through the Learning Management System for 30 days upon purchase of the course. Access to the course will be restricted after 30 days of active availability for all participants regardless of course progress. Additionally, access to course will be restricted upon successful completion of the Post-Course Assessment with a minimum score of 80% or upon exhaustion of all opportunities to complete the Post-Course Assessment with the required minimum score.

  • Self Study: People Management 102- Align Resources

    Aligning Resources for Success

    This People Management module will focus on the importance and challenges of aligning resources (time, money, and talent). We will specifically look at aligning:

    a) a People Strategy (the plan);

    b) key organizational culture processes (OCP's) that Inform, Teach, and Reinforce;

    c) individual and team behavior.

    There will also be a section that specifically looks at some critical 'legal' considerations.

    Please Note:

    AED Foundation Online Courses are accessible through the Learning Management System for 30 days upon purchase of the course. Access to the course will be restricted after 30 days of active availability for all participants regardless of course progress. Additionally, access to course will be restricted upon successful completion of the Post-Course Assessment with a minimum score of 80% or upon exhaustion of all opportunities to complete the Post-Course Assessment with the required minimum score.

  • Self Study: People Management 103- Champion Results

    This People Management module will focus on championing results.

    This People Management module will focus on championing results. We will focus on four key elements and the following learning objectives:

    1. Self-assessment and awareness
    2. Competency trends
    3. Creating a motivating workplace
    4. Practical techniques to champion results

    Please Note:

    AED Foundation Online Courses are accessible through the Learning Management System for 30 days upon purchase of the course. Access to the course will be restricted after 30 days of active availability for all participants regardless of course progress. Additionally, access to course will be restricted upon successful completion of the Post-Course Assessment with a minimum score of 80% or upon exhaustion of all opportunities to complete the Post-Course Assessment with the required minimum score.

  • Self Study: Rental 101- Introduction to Rental

    Recorded On: 07/29/2016

    This self paced course will help shape your vision and understanding of the rental industry and allow you to begin to review, challenge and improve your own rental department.

    The aim of this course is to equip the learners with a baseline of understanding how the rental industry has evolved over the last 50 years into a powerful delivery channel and the critical success factors necessary for a dealer to compete in this space.

    The penetration of rental machines into daily commercial construction and industrial projects continues to grow year over year. The largest rental companies in the industry are now international, and rental which once was considered a local mom and pop business has matured to the point that some of the leaders within the industry are publicly traded. This is a capital intensive business.

    These large rental companies are slowly eroding your local market share (machine population) unless you happen to be fortunate enough to have them buying your brand of machines. While this may seem like the ideal situation for a local equipment dealer, if the day comes that your brand falls out of favor, or becomes too expensive for them to own and operate, then your dealership will experience a significant loss in market share almost overnight.

    Market share is a strong indicator of future parts and service revenues which are the real profit centers for most dealerships. Dealers must work hard to maintain local market share and with rental fleets growing with competitive brands, it is impossible for the sales department to keep pace. Rental needs to be a foundational part of the strategic growth of the dealership and a means to grow market share.

    This self paced course will help shape your vision and understanding of the rental industry and allow you to begin to review, challenge and improve your own rental department.

    Please Note:

    AED Foundation Online Courses are accessible through the Learning Management System for 30 days upon purchase of the course. Access to the course will be restricted after 30 days of active availability for all participants regardless of course progress. Additionally, access to course will be restricted upon successful completion of the Post-Course Assessment with a minimum score of 80% or upon exhaustion of all opportunities to complete the Post-Course Assessment with the required minimum score.

  • Self Study: Rental 201- Intermediate Rental

    Recorded On: 08/01/2016

    ​The aim of this course is to equip the learners with a more detail understanding of the activities within a rental department that ultimately influence profitability. It begins with having the right people in the right positions, and having them properly trained and knowledgeable about the machines within the rental fleet.

    The aim of this course is to equip the learners with a more detail understanding of the activities within a rental department that ultimately influence profitability. It begins with having the right people in the right positions, and having them properly trained and knowledgeable about the machines within the rental fleet.

    Once the staffing is in place, then it is vitally important to get the right processes in place that will enable efficient work flow within the operation and allow maximum time utilization. The rental fleet must also have a strategic mix of machines that will be perceived by the customers as a consistent reliable source with enough options to solve most of their daily / weekly challenges.

    After the fleet has been identified then it is crucial to get the rental pricing correct. This should be a key strategy for the company as they try to position themselves into the local market. You will gain insight into the many considerations that go into establishing rental rates. One of the important policies that the company needs to consider is what to do about customers, insurance certificates and damage waiver. You will gain a detailed understanding of the key benefits of a well thought out Rental Protection Plan.

    In addition to the items mentioned above, it is vitally important to have a strategic process for marketing the company and attracting new customers. The learner will be exposed to a proven method of really identifying what the local market demand is for rental equipment and should be able to implement this strategy within their own company.

    Please Note:

    AED Foundation Online Courses are accessible through the Learning Management System for 30 days upon purchase of the course. Access to the course will be restricted after 30 days of active availability for all participants regardless of course progress. Additionally, access to course will be restricted upon successful completion of the Post-Course Assessment with a minimum score of 80% or upon exhaustion of all opportunities to complete the Post-Course Assessment with the required minimum score.