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  • Webinar: Electronic Logging Device (ELD) Compliance

    On December 16, the Federal Motor Carrier Safety Administration’s (FMCSA) electronic logging device (ELD) mandate takes effect. What is required by the rule? Do construction equipment distributors need to comply with the ELD regulation?

    On December 16, the Federal Motor Carrier Safety Administration’s (FMCSA) electronic logging device (ELD) mandate takes effect.  What is required by the rule? Do construction equipment distributors need to comply with the ELD regulation?

    Join us for an exclusive webinar with officials from FMCSA’s Office of Enforcement and Compliance.  You’ll hear directly from those charged with enforcing the new rule and learn what you need to do to comply.

    While participants will have the opportunity to ask questions during the webinar, in order to better prepare our presenters, if you have any specific questions you know in advance, please submit to AED’s Vice President of Government Affairs Daniel B. Fisher.

    Donnice Wagoner

    Transportation Specialist

    Donnice Wagoner is a Transportation Specialist with the Federal Motor Carrier Safety Administration (FMCSA), Enforcement Division.  Prior to becoming a Transportation Specialist with the FMCSA Enforcement Division, Donnice worked as a Safety Investigator for three years with the FMCSA West Virginia Division.

  • Why Do We Sometimes SEE Things So Differently – Understanding & Maximizing Team Dynamics

    Recorded On: 04/14/2016

    High performing teams and organizations effectively understand and handle different viewpoints and opinions. They minimize situations where: a) no decisions are reached – just agreement to disagree; b) energy is diverted from higher priorities; and c) morale issues and division are created. Help create a team environment where “to be right does not mean the other person was wrong”.

    High performing teams and organizations effectively understand and handle different viewpoints and opinions. They minimize situations where: a) no decisions are reached – just agreement to disagree; b) energy is diverted from higher priorities; and c) morale issues and division are created. Help create a team environment where “to be right does not mean the other person was wrong”.

    Brian Gareau

    President

    Brian Gareau has worked as a leader in a a global Fortune 50 corporation. He is the co-inventor of Caterpillar's patent-pending Cultural Assessment Process (CAP) and was actively involved in the redesign of their global Employee Opinion Survey (EOS) process and the launch of their Corporate Values. The design and execution of Caterpillar's Employee Engagement strategy was also part of Brian Gareau's doing.

    Currently, Brian Gareau serves as a Senior Fellow, Human Capital at The Conference Board. In this role, he supports The Conference Board's Human Capital Practice which includes The Conference Board Human Capital Exchange™, research, conferences, webcasts and programs in a broad spectrum of human capital areas. During his career he spent time in Manufacturing, Corporate Public Affairs, Parts & Service Sales, Logistics, and HR

  • Working with Upset Customers

    Recorded On: 05/21/2015

    Learn techniques related to service recovery and satisfying the needs of an upset customer.

    We have all encountered that upset customer. Right or wrong, we have failed to meet the expectations of that customer. But actually that upset customer is a great opportunity. It is your chance to save that customer and even strengthen your relationships. Join this webinar to learn techniques related to service recovery and satisfying the needs of an upset customer.

  • Your Surplus Inventory is on Fire!

    ​If Surplus Parts Inventory was a fire in your Parts Department, you wouldn't think twice about getting rid of it!

    If Surplus Parts Inventory was a fire in your Parts Department, you wouldn't think twice about getting rid of it! Surplus Inventory or Dead Stock…Whatever you call it, it is a common problem. It ties up capital, and nobody will give you credit for having it, just in case they need it. How do you identify it, manage it, reduce it and prevent it? Take a new look at your inventory to see how you can free up capital and stock parts which generate profit and raise Customer Satisfaction.

    Bill Mayes

    Presenter

    Bill has a breadth of experience with both OEM and retail experience, including 25 years with John Deere, where he held positions in Whole Goods Sales, Finance and Product Support.  Bill was the Manager of Construction Parts Marketing at Deere & Co. when he left John Deere to accept a position as Director of Product Support for Case Construction.  He subsequently held positions with CNH as Worldwide Director of Service Marketing and Sales Director, New Holland & Kobelco.  Bill left CNH to join MachineryLink, a start-up rental company, where he was VP, Fleet Management and Field Operations.

    His experience with MachineryLink provides a unique dealership relevant experience, because he was responsible for availability and operating cost of world's largest fleet of rental combines.  In addition, he managed all customer facing support activities including a 24/7 live support hotline and the customer satisfaction process.  As part of a Lean Management Philosophy he created a flexible staffing model to support MachineryLink combines with local talent throughout the U.S. and Canada on an as-needed basis.

    Bill now uses his unique perspective and experience to help OEM’s and dealers improve their sales and profitability in Parts, Service and Whole Goods Sales.