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  • How to Attract Quality Technicians & Parts Counter Employees

    Recorded On: 08/06/2015

    ​This webinar will provide your dealership with information to help attract, hire, and retain top performers.

    This webinar will provide the hiring authority at your dealership with key information to help attract, hire, and retain top performers in your Parts & Service Departments.

  • How to Avoid the Pitfalls of Running a Family Owned Business

    Recorded On: 04/16/2015

    learn how to function as a dynamic family owned business team

    Managing a business is tough, but running a family owned business is even tougher. Internal conflicts, family matters, business concerns, and ownership transition make running the business very complicated and emotionally charged. The causes are usually the same - an inability to separate family from business needs, conflicts of interests, differences of opinion in how the business should be managed, rivalries, and often egos that come into play. Yet, there are many dealer businesses that have established strong working relationships with family members and employees. These businesses are growing and prospering.

    Here are just a few of the topics that will be discussed:

    •How Smart Family Owned Business Operate
    •Tips to Manage, Better Yet AVOID Conflict
    •Effective Communication - Your Key to Success
    •How to avoid alienating non-family employees


  • How to Build a True Team within your Dealership

    In this webinar we will examine some frequent causes for the silo effect, suggested solutions to address it, and then take the next step to build a dealership team working together towards a common goal.

    Every organization has some amount of "silo effect." But some have way more than necessary. It hurts productivity, increases employee turnover, is way to visible to customers, and stalls profitable growth. In this webinar we will examine some frequent causes for the silo effect, suggested solutions to address it, and then take the next step to build a dealership team working together towards a common goal.

    George Russell

    Presenter

    George Russell is a machinery industry professional, having worked in construction and farm machinery for over 40 years both at the wholesale and retail level. Since leaving CNH in 2006 where he was last VP, Sales & Marketing for Case Construction in Europe, he concentrates on helping dealers/distributors in performance improvement. He facilitates 7 best practice dealer peer groups, and has trained over 500 dealer branches in the last 7 years in all aspects of dealer/distributor operations improvement - sales, service, parts, and rental. He focuses on assisting large or consolidating dealers with the challenges and opportunities of growth.

  • How to Fast Track Entry Level Technicians

    Recorded On: 08/13/2015

    This webinar is geared towards helping you get those rookie technicians up to speed sooner versus later.

    More and more we hear how graduates from diesel technical school programs have less than expected practical knowledge when starting to work at a dealership. This webinar is geared towards helping you get those rookie technicians up to speed sooner versus later.

  • I Finally Found Some Technicians! Now How Do I Keep Them?

    Includes a Live Event on 12/05/2019 at 11:00 AM (EST)

    We all know that technicians are hard to find, but sometimes they can be even harder to keep. How do you become the employer of choice and build a group of technicians who stay? Attend this webinar and find out. P.S. – it’s not only money.

    We all know that technicians are hard to find, but sometimes they can be even harder to keep. How do you become the employer of choice and build a group of technicians who stay? Attend this webinar and find out. P.S. – it’s not only money.

    Bill Mayes

    Presenter

    Bill has a breadth of experience with both OEM and retail experience, including 25 years with John Deere, where he held positions in Whole Goods Sales, Finance and Product Support.  Bill was the Manager of Construction Parts Marketing at Deere & Co. when he left John Deere to accept a position as Director of Product Support for Case Construction.  He subsequently held positions with CNH as Worldwide Director of Service Marketing and Sales Director, New Holland & Kobelco.  Bill left CNH to join MachineryLink, a start-up rental company, where he was VP, Fleet Management and Field Operations.

    His experience with MachineryLink provides a unique dealership relevant experience, because he was responsible for availability and operating cost of world's largest fleet of rental combines.  In addition, he managed all customer facing support activities including a 24/7 live support hotline and the customer satisfaction process.  As part of a Lean Management Philosophy he created a flexible staffing model to support MachineryLink combines with local talent throughout the U.S. and Canada on an as-needed basis.

    Bill now uses his unique perspective and experience to help OEM’s and dealers improve their sales and profitability in Parts, Service and Whole Goods Sales.

  • I wish someone would communicate around here

    Recorded On: 11/19/2015

    Gain simple and easy techniques for improving communication in your dealership.

    Ineffective communication costs businesses big bucks – research estimates over $3B annually in the U.S. and U.K. alone. Communication is a simple, but definitely not easy, concept to consistently execute. Inconsistent, mixed messages create inefficiency. New technology increases speed and accessibility but not necessarily understanding. It's very frustrating, as a leader, to continually hear comments from employees like:

    • “The right hand doesn't know what the left hand is doing.”
    • “Nobody communicates around here.”
    • “That's the first time I heard that.”
    • “Why doesn't anybody listen?”
    • “We simply don't walk our talk.”

    After participating in this session you'll be able to:

    1. Minimize the impact of some major barriers that make effective communication difficult.
    2. Expand your understanding of why effective communication requires three key steps and how to effectively use each.
    3. Pull from research findings that can help you influence change in your organization's communication activities and employee behaviors.
    4. Improve your own communications immediately by applying powerful, practical communication techniques gained.

    Brian Gareau

    President

    Brian Gareau has worked as a leader in a a global Fortune 50 corporation. He is the co-inventor of Caterpillar's patent-pending Cultural Assessment Process (CAP) and was actively involved in the redesign of their global Employee Opinion Survey (EOS) process and the launch of their Corporate Values. The design and execution of Caterpillar's Employee Engagement strategy was also part of Brian Gareau's doing.

    Currently, Brian Gareau serves as a Senior Fellow, Human Capital at The Conference Board. In this role, he supports The Conference Board's Human Capital Practice which includes The Conference Board Human Capital Exchange™, research, conferences, webcasts and programs in a broad spectrum of human capital areas. During his career he spent time in Manufacturing, Corporate Public Affairs, Parts & Service Sales, Logistics, and HR

  • If You Don't Protect Your Equipment, Who Will?

    With equipment rental revenues continuing to rise, it’s more important than ever that you protect your equipment.

    With equipment rental revenues continuing to rise, it's more important than ever that you protect your equipment. We will talk about how to avoid claim complications and how you can increase your revenue while at the same time protecting your business. During the webinar we will discuss Certificates of Insurance and what your team should be looking for to make sure your customer has adequate coverage. We'll also discuss different ways of offering a loss damage waiver. The benefits, the potential pitfalls, what's out there, and how to offer it to your customers with confidence.

    Jayme Bates

    Presenter

    JT Bates Insurance Group

  • Interpreting the 2019 Cost of Doing Business Report

    A free webinar reviewing AED's 2019 CODB report.

    The 2019 Annual Cost of Doing Business Report is a management tool available to member dealers through AED. The report’s analytic content serves two purposes: 1) benchmarking of your dealership's 2019 operating results to the composite results of those in your peer group (based on revenue segments) and 2) identification of emerging strategic trends.

    Please join our webinar for insights on using the report to expose opportunities for operational improvement in your dealership and to learn about competitive strategies being deployed by dealers participating in the report. Takeaways from the webinar will include how to navigate the report, how to utilize benchmarking as a tool for profit improvement, and how to interpret and apply the strategic trends embedded in the report’s content.

    Dick Stewart

    Dick is a veteran of the professional services sector with his career spent at Grant Thornton LLP and SAP. As a partner at Grant Thornton, Dick interacted with dozens of enterprises including independent equipment dealers.  That experience feed his interest in why some companies do well and some do not, even though in the same industry.  As a SVP and General Manager at SAP Dick engaged in leading edge technology issues and the reasons why the promise of technology often did not live up to its promise. At both Grant Thornton and SAP Dick held management and leadership positions that allowed him to work on the businesses in addition to in them.

    Although formally retired, Dick’s curiosity and interest in business took him to the University of Denver where he is a 2018 Master of Science candidate with a focus on strategy and innovation. He has been sanctioned by the University to complete primary research in the independent equipment dealer sector with the aim of identifying emerging trends in dealer strategies and business models. That research is being conducted in partnership with AED.

    Dick is a graduate of Wichita State University, the Young Presidents Organization, and executive programs from both Harvard and Wharton. Dick and his wife live in Colorado as do their married children and their grandchildren.

  • Is your service department designed for peak performance?

    The most productive service departments optimize flows. Best practices will be presented.

    The most productive service departments optimize flows - a) machines in and out of bays, b) parts and special tools to the Technicians, and c) work order and other information from the Techs to your Admin departments. Best practices will be presented.

    At the end of this webinar you will be able to:

    • 1.Evaluate the performance of your service department.
    • 2.Identify and eliminate technician time wasters.
    • 3.Build a bridge between your Service Department and your Parts Department.

    George Russell

    Presenter

    George Russell is a machinery industry professional, having worked in construction and farm machinery for over 40 years both at the wholesale and retail level. Since leaving CNH in 2006 where he was last VP, Sales & Marketing for Case Construction in Europe, he concentrates on helping dealers/distributors in performance improvement. He facilitates 7 best practice dealer peer groups, and has trained over 500 dealer branches in the last 7 years in all aspects of dealer/distributor operations improvement - sales, service, parts, and rental. He focuses on assisting large or consolidating dealers with the challenges and opportunities of growth.

  • Is Your Service Department Designed for Peak Performance? - French

    The most productive service departments optimize flows. Best practices will be presented.

    The most productive service departments optimize flows - a) machines in and out of bays, b) parts and special tools to the Technicians, and c) work order and other information from the Techs to your Admin departments. Best practices will be presented.

    At the end of this webinar you will be able to:

    • 1.Evaluate the performance of your service department.
    • 2.Identify and eliminate technician time wasters.
    • 3.Build a bridge between your Service Department and your Parts Department.

    THIS WEBINAR IS PRESENTED IN FRENCH