Catalog Advanced Search

Search by Categories
Search in Packages
Search by Format
Search by Date Range
Products are filtered by different dates, depending on the combination of live and on-demand components that they contain, and on whether any live components are over or not.
Start
End
Search by Keyword
Sort By
  • Are You Truly Wowing Your Customers?

    Recorded On: 10/18/2017

    One of the breakdowns in the delivery process that frequently occurs, is the lack of attention, training, and continued contact & marketing immediately after a piece of equipment is delivered. Your delivery process should include operator/technician training, an introduction of who and how to do business with parts & service, and wow the customer so much that their purchase decision is solidly confirmed by your Delivery Process. We will get you there with this webinar.

    OK I bought this machine. Now what? Don't leave your customers hanging. Your delivery process should include operator/technician training, an introduction of who and how to do business with parts & service, and it should wow the customer so much that they are confident and comfortable that they made the right decision. This webinar will get you there.

    At the end of this webinar you will be able to:

    • 1.Evaluate your delivery process through your customer's eyes.
    • 2.Get buy in from everyone in the dealership.
    • 3.Make your delivery process a WOW for your customers.

    Bill Mayes

    Presenter

    Bill has a breadth of experience with both OEM and retail experience, including 25 years with John Deere, where he held positions in Whole Goods Sales, Finance and Product Support.  Bill was the Manager of Construction Parts Marketing at Deere & Co. when he left John Deere to accept a position as Director of Product Support for Case Construction.  He subsequently held positions with CNH as Worldwide Director of Service Marketing and Sales Director, New Holland & Kobelco.  Bill left CNH to join MachineryLink, a start-up rental company, where he was VP, Fleet Management and Field Operations.

    His experience with MachineryLink provides a unique dealership relevant experience, because he was responsible for availability and operating cost of world's largest fleet of rental combines.  In addition, he managed all customer facing support activities including a 24/7 live support hotline and the customer satisfaction process.  As part of a Lean Management Philosophy he created a flexible staffing model to support MachineryLink combines with local talent throughout the U.S. and Canada on an as-needed basis.

    Bill now uses his unique perspective and experience to help OEM’s and dealers improve their sales and profitability in Parts, Service and Whole Goods Sales.

  • Are Your Exempt Employees Really Exempt? What the New DOL Overtime Rule Means for Your Company

    Recorded On: 07/14/2016

    Understand the new Fair Labor Standards Act rules slated to go into effect this coming December

    Business owners are scrambling to understand the new Fair Labor Standards Act rules slated to go into effect this coming December. What's the problem? Under the new rules, many employee earning less than $913 per week will automatically be entitled to overtime!

    During this webinar participants will:

    1. Understand the legal requirements for determining whether an employee is an “exempt” employee
    2. Understand how to determine whether any of your current exempt employees need to be paid overtime including a review of Job descriptions and job titles—consistency throughout organization and hours worked by the employees, including expectations for off-hours availability
    3. Understand how to use time sheets properly to keep track of all hours worked

    Please join us and hear from attorney Maureen Murphy, partner with Kopon Airdo and Karla Dobbeck, president of Human Resource Techniques to learn what you need to do, how to do it and how to communicate the changes to your staff.

    Maureen Murphy

    Partner, Kopon Airdo

    Maureen represents not for profit and commercial organizations, including corporations, schools, social service organizations and religious institutions. Maureen focuses her practice in employment law, tax law for tax exempt organizations, school law and general corporate law. Maureen has defended numerous claims before the EEOC and state and local human rights agencies and has litigated and tried discrimination and employment cases, tort claims, commercial disputes and Section 1983 claims in state and federal court.

    Prior to joining Kopon Airdo, Maureen served as General Counsel for the Archdiocese of Chicago and as senior counsel for its operational affairs, advising and representing Archdiocesan entities in Cook and Lake Counties, including parishes, elementary and secondary schools, the Archdiocesan cemetery system and other agencies. Maureen has also been a frequent presenter at in-house training sessions and at national conferences on employment law.

    Karla Dobbeck

    President

    Human Resource Techniques, Inc.

  • Attracting Talented Candidates with Career Opportunities

    Recorded On: 02/16/2017

    This webinar will take a close look at why job descriptions are not as effective in today's employment marketplace as they once were.

    This webinar will take a close look at why job descriptions are not as effective in today's employment marketplace as they once were. The solutions to these challenges are knowing and understanding your audience, differentiating between features and benefits and packaging the open position as an opportunity. In addition, we will discuss what employer branding is, and how it can positively or negatively affect your ability to hire top talent.

    LEARNING OBJECTIVES:

    • 1.Writing Career Opportunities vs. Job Descriptions
    • 2.Understanding how to attract successful candidates
    • 3.The value and role of Employer Branding

    Justin Hubbard

    Director, Heavy Equipment

    Justin has over eight years of successful experience as a sales and account manager. He began his career as a regional manufacturer sales manager in the construction materials industry. He was recruited into the The Richmond Group family as the new Director of the Heavy Equipment Solutions desk. “We change lives here every day. Whether it is connecting candidates with great opportunities or solving our client's needs by recruiting top industry talent. We impact organizations though positive change.” Justin also runs the popular “Construction Equipment Professionals” LinkedIn Group.

  • Benchmarking: The Search for Profits and Hidden Cash

    There may be more to your monthly financial statement than you realize: data that allows for benchmarking that delivers a true picture of what areas of your dealership are performing well and alerts you to issues that need attention. By benchmarking and tracking performance on various expense and cost accounts, you will be able to keep your finger on the pulse of the dealership’s operation, in particular, its financial well-being. This webinar will explore key benchmarks that are particularly telling in letting you know when and where expenses are eating away at dealership profits.

    There may be more to your monthly financial statement than you realize: data that allows for benchmarking that delivers a true picture of what areas of your dealership are performing well and alerts you to issues that need attention. By benchmarking and tracking performance on various expense and cost accounts, you will be able to keep your finger on the pulse of the dealership’s operation, in particular, its financial well-being. This webinar will explore key benchmarks that are particularly telling in letting you know when and where expenses are eating away at dealership profits.

    Rex Collins

    Principal

    Rex is a Principal of HBK CPAs & Consultants and directs the firm's Dealership Group. He has worked extensively in the dealership industry since 1984 as a department manager, a general manager and an owner, as well as providing tax, accounting and operational consulting services exclusively to dealers as an independent CPA.

    This experience includes working closely with hundreds of dealers from coast-to-coast since 1987 on creative tax planning and financial statements issues. He provides clients with a wide range of transaction work services, and consults for them in specialty areas such as operations, government regulatory compliance, valuations and M&A feasibility studies.

  • Best Practices for Employee Termination

    ​Terminating an employee can be a challenging activity in any organization.

    Terminating an employee can be a challenging activity in any organization. During this webinar you will learn what documentation to have in place, how to conduct the termination meeting, what pitfalls to avoid and how to maintain dignity throughout the process.


    Karla Dobbeck

    President

    Human Resource Techniques, Inc.

  • Beyond Satisfaction Surveys

    Recorded On: 11/05/2015

    Learn how to use both employee and customer surveys to obtain feedback to drive the process and achieve results.

    Improving the complete customer experience requires much more than surveys. This webinar will break down improvement into three key components: data collection and feedback, analysis and reporting with metrics, and professional development for customer facing staff. Presenter will review how to use both employee and customer surveys to obtain feedback to drive the process and achieve results.

  • Branch Manager Certification Exam

    AED Foundation Branch Manager Certification Exam

    AED Foundation Branch Manager Certification Exam

  • Building Your Product Support Marketing Plan

    Learn how you can easily determine and develop quality and results oriented marketing plans for your parts and service departments.

    In most dealerships, we fail to develop an intelligent strategy for developing our parts and service marketing programs and plan. Covering how you can easily determine and develop quality and results oriented marketing plans for your parts and service departments.

  • Changing the Service Business From Reactive to Proactive

    Includes a Live Event on 12/13/2018 at 11:00 AM (EST)

    The traditional way of doing the service business is setting dealerships up for failure. You invest millions of dollars in plants, equipment, vehicles, inventories and people, and then sit back and wait for machines to fail and hope that you have the right tools to get them up and running again. Sure, you can take pride in how well you react to satisfy your customers, but isn’t there a better way? What if you could avoid those emergency calls altogether? This webinar will discuss how to use inspections, coupled with maintenance and repair programs, to help the customer manage their machine availability and operating cost. When you can eliminate emergencies and avoid unscheduled downtime, your customers are happier and your business runs more smoothly and more profitably.

    The traditional way of doing the service business is setting dealerships up for failure. You invest millions of dollars in plants, equipment, vehicles, inventories and people, and then sit back and wait for machines to fail and hope that you have the right tools to get them up and running again.  Sure, you can take pride in how well you react to satisfy your customers, but isn’t there a better way? What if you could avoid those emergency calls altogether? This webinar will discuss how to use inspections, coupled with maintenance and repair programs, to help the customer manage their machine availability and operating cost.  When you can eliminate emergencies and avoid unscheduled downtime, your customers are happier and your business runs more smoothly and more profitably.

    Bill Mayes

    Presenter

    Bill has a breadth of experience with both OEM and retail experience, including 25 years with John Deere, where he held positions in Whole Goods Sales, Finance and Product Support.  Bill was the Manager of Construction Parts Marketing at Deere & Co. when he left John Deere to accept a position as Director of Product Support for Case Construction.  He subsequently held positions with CNH as Worldwide Director of Service Marketing and Sales Director, New Holland & Kobelco.  Bill left CNH to join MachineryLink, a start-up rental company, where he was VP, Fleet Management and Field Operations.

    His experience with MachineryLink provides a unique dealership relevant experience, because he was responsible for availability and operating cost of world's largest fleet of rental combines.  In addition, he managed all customer facing support activities including a 24/7 live support hotline and the customer satisfaction process.  As part of a Lean Management Philosophy he created a flexible staffing model to support MachineryLink combines with local talent throughout the U.S. and Canada on an as-needed basis.

    Bill now uses his unique perspective and experience to help OEM’s and dealers improve their sales and profitability in Parts, Service and Whole Goods Sales.

  • Creating an Effective E-Commerce Program in your Parts

    Recorded On: 10/29/2015

    This webinar will provide you with the basics for establishing a thriving addition to your parts sales via E-Commerce.

    It's not just the Millennial Customer who prefers doing business electronically anymore. Is your dealership ready to conduct parts business through E-Commerce.? This webinar will provide you with the basics for establishing a thriving addition to your parts sales via E-Commerce.