Upcoming Live Webinars
Are You Truly Wowing Your Customers?Includes a Live Event on 09/08/2016 at 11:00 AM (EDT)
One of the breakdowns in the delivery process that frequently occurs, is the lack of attention, training, and continued contact & marketing immediately after a piece of equipment is delivered. Your delivery process should include operator/technician training, an introduction of who and how to do business with parts & service, and wow the customer so much that their purchase decision is solidly confirmed by your Delivery Process. We will get you there with this webinar.
Establishing Effective Parts and Service Department ProgramIncludes a Live Event on 10/06/2016 at 11:00 AM (EDT)
How to get more productive
Everyone in the Dealership sells! Maximizing every precious interactionIncludes a Live Event on 09/29/2016 at 11:00 AM (EDT)
This practical session will help everyone understand the selling process and give your organization a “sales perspective” as each performs their primary duties. Gather everyone for this webinar and initiate a culture change to begin developing a powerful, effective team of support professionals.
Self Study: Financial Management 101- Introduction to Business Finance
A course designed to help you harness the power of accounting by teaching you the fundamental elements of accounting and business finance.
Self Study: Financial Management 102- Ratio Analysis
Introduction to Ratio Analysis for Non-Financial Managers
Self Study: Parts 101- Basics of Parts Management
The purpose of this course is to provide new first-time managers with a foundation of the most important fundamentals that you will need to master on your way to becoming a truly Professional Parts Manager.
Self Study: People Management 103- Champion Results
This People Management module will focus on championing results.